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Jobs

10 Jun

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FarmLogs looking for Passionate Product Marketing Manager!

June 10, 2015 | By | No Comments

FarmLogs is seeking an innovative thinker and problem solver who is passionate about developing marketing programs!

Read more on FarmLogs

10 Jun

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FarmLogs seeking VP of Engineering

June 10, 2015 | By |

FarmLogs is seeking an experienced software veteran as VP of Engineering to lead platform teams and guide software development!

Read more on FarmLogs

30 Sep

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Zipments Adding Customer Support Ninja

September 30, 2014 | By |

Customer Experience Representative

Zipments is reshaping, revitalizing and retooling the local delivery service industry and we are looking for a talented Customer Experience Representative to join our team! You will love this position if you are passionate about the following responsibilities:

  • Be pleasant and supportive on the phone
  • Assist clients with a variety of issues including setting up their accounts, managing their invoices, requesting deliveries, changing deliveries, etc.
  • Assist couriers by helping to troubleshoot issues that arise, escalate serious issues to courier operations team
  • Be solution-oriented in fulfilling unusual customer delivery requests
  • Monitor courier ratings / customer feedback and follow up with clients on reported issues and report issues to team
  • Reviewing courier profiles and sending emails to couriers who need to update their profiles
  • Craft FAQs based on frequent issues being reported
  • Identify accounts/times when promotion codes should be sent out.
  • Work with the operations team to formalize customer support protocols across multiple cities
  • Assist in identifying the most suitable technology for Zipments to scale the customer support operations
  • Oversee daily deliveries on ‘The Board’ to preempt potential issues
  • Assist in on-boarding new clients to ensure immediate engagement
  • Collaborate with CX team to constantly improve support protocols and leverage tools to increase efficiency of the team

Other responsibilities

  • Help sales team research leads
  • Help track and follow up on collections accounts receivables
  • Help with social media / blog
  • Help craft various email responses / email campaigns
  • Help coordinate issues that arise with the GR office

This full-time position will require a ‘second shift’ schedule (12-9pm) along with the flexibility to work weekends.

Like most venture-back tech startups, we can offer the right candidate awesome benefits and great experiences. This includes a salary and medical, dental, vision insurance. You will be working in downtown Grand Rapids surrounded by a talented team hungry to grow the Zipments brand. If this sounds like the adventure you are looking for, send your resume to careers@zipments.com.

08 Jul

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Help SideCar Change the Way People Get Around

July 8, 2014 | By |

sidecar-smNow hiring Designers, Developers, and Operations support to support rapid growth! A full range of Marketing, Management, Customer Service, and PR roles need to be filled! Find out more.

08 Jul

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Tachyus is hiring!

July 8, 2014 | By |

tachyus_smNow hiring Software Engineers, Petroleum Engineers, and Data Physicists. Find out more!

26 Jun

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Zipments Adding to Rockstar Sales Team

June 26, 2014 | By |

zipments-sm Zipments is reshaping, revitalizing and retooling the local delivery service industry and we are looking for a hungry account executive to join our team! You will be a great add to our team if you….

… hold a Bachelors Degree

… have 1+ years of proven sales experience managing a full sales cycle (inside sales preferred)

… are sales oriented with strong communication, negotiation, and selling skills

… have excellent phone, email, and customer service skills

… are solution oriented, self-motivated, and hungry to succeed

… carry the mentality of a hunter; can aggressively fill your own pipeline to exceed goals

… can manage your time to maximize your daily potential

… are comfortable making a high number of calls daily

… love working within the fast-paced, chaotic environment of a high-growth start-up

… desire to grow with the company and take on more responsibility

 

You will be responsible for…

… building daily lists of prospective customers to cold call

… achieving daily activity quotas and monthly sales goals

… holding meetings with prospective clients via the web to effectively demonstrate the zipments value

… working directly with the decision makers to efficiently manage the entire sales cycle

… bringing a positive attitude and energy to the office daily

… ensuring SalesForce is constantly updated with accurate information

 

We Offer:

Like most venture-back tech startups, we can offer the right candidate awesome benefits and great experiences. This includes a base salary with a true uncapped commission plan. You will be working in downtown Grand Rapids surrounded by other hungry sales professionals focused solely on driving revenue and growing the zipments brand. If this sounds like the adventure you are looking for, send your resume to careers@zipments.com.

26 Jun

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FarmLogs is hiring!

June 26, 2014 | By |

farmlogs-smFarmLogs is hiring developers, designers, engineers, and project managers.

Find out more today!