Zipments is reshaping, revitalizing and retooling the local delivery service industry and we are looking for a talented Customer Experience Representative to join our team! You will love this position if you are passionate about the following responsibilities:
Be pleasant and supportive on the phone
Assist clients with a variety of issues including setting up their accounts, managing their invoices, requesting deliveries, changing deliveries, etc.
Assist couriers by helping to troubleshoot issues that arise, escalate serious issues to courier operations team
Be solution-oriented in fulfilling unusual customer delivery requests
Monitor courier ratings / customer feedback and follow up with clients on reported issues and report issues to team
Reviewing courier profiles and sending emails to couriers who need to update their profiles
Craft FAQs based on frequent issues being reported
Identify accounts/times when promotion codes should be sent out.
Work with the operations team to formalize customer support protocols across multiple cities
Assist in identifying the most suitable technology for Zipments to scale the customer support operations
Oversee daily deliveries on ‘The Board’ to preempt potential issues
Assist in on-boarding new clients to ensure immediate engagement
Collaborate with CX team to constantly improve support protocols and leverage tools to increase efficiency of the team
Help sales team research leads
Help track and follow up on collections accounts receivables
Help with social media / blog
Help craft various email responses / email campaigns
Help coordinate issues that arise with the GR office
This full-time position will require a ‘second shift’ schedule (12-9pm) along with the flexibility to work weekends.
Like most venture-back tech startups, we can offer the right candidate awesome benefits and great experiences. This includes a salary and medical, dental, vision insurance. You will be working in downtown Grand Rapids surrounded by a talented team hungry to grow the Zipments brand. If this sounds like the adventure you are looking for, send your resume to firstname.lastname@example.org.
Zipments is reshaping, revitalizing and retooling the local delivery service industry and we are looking for a hungry account executive to join our team! You will be a great add to our team if you….
… hold a Bachelors Degree
… have 1+ years of proven sales experience managing a full sales cycle (inside sales preferred)
… are sales oriented with strong communication, negotiation, and selling skills
… have excellent phone, email, and customer service skills
… are solution oriented, self-motivated, and hungry to succeed
… carry the mentality of a hunter; can aggressively fill your own pipeline to exceed goals
… can manage your time to maximize your daily potential
… are comfortable making a high number of calls daily
… love working within the fast-paced, chaotic environment of a high-growth start-up
… desire to grow with the company and take on more responsibility
You will be responsible for…
… building daily lists of prospective customers to cold call
… achieving daily activity quotas and monthly sales goals
… holding meetings with prospective clients via the web to effectively demonstrate the zipments value
… working directly with the decision makers to efficiently manage the entire sales cycle
… bringing a positive attitude and energy to the office daily
… ensuring SalesForce is constantly updated with accurate information
Like most venture-back tech startups, we can offer the right candidate awesome benefits and great experiences. This includes a base salary with a true uncapped commission plan. You will be working in downtown Grand Rapids surrounded by other hungry sales professionals focused solely on driving revenue and growing the zipments brand. If this sounds like the adventure you are looking for, send your resume to email@example.com.